Privacy Policy

ProfitSkillsAI Academy Inc. (« ProfitSkillsAI », « we », « us », or « our ») is committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in British Columbia. This Privacy Policy explains what information we collect, why we collect it, how we use and disclose it, and your rights as a Canadian resident when you interact with our skills workshops, training programmes, website, and related services.

1. Accountability

ProfitSkillsAI Academy Inc., located at 1630 Pandosy Street, Suite 200, Kelowna, BC V1Y 1P7, is responsible for personal information under our control. We have designated a Privacy Officer accountable for our compliance with PIPEDA. You may contact our Privacy Officer at [email protected] or by mail at the address above. Our Privacy Officer oversees internal privacy policies, staff and facilitator training on data handling, complaint handling, and cooperation with the Office of the Privacy Commissioner of Canada (OPC) when required.

We maintain written privacy management procedures reviewed annually and updated when our services, technology, or legal obligations change. All employees and contractors who handle personal information receive orientation on PIPEDA principles before accessing learner or contact data.

2. Identifying purposes

We collect personal information only for purposes that a reasonable person would consider appropriate in the circumstances. Our primary purposes include:

• Processing skills programme and workshop enrolment requests;
• Delivering live workshops, weekend intensives, corporate team training, skills review sessions, and mentoring packages;
• Communicating schedule confirmations, venue details, and pre-workshop materials;
• Processing tuition and service fees in Canadian dollars with applicable GST/HST;
• Responding to contact form inquiries and support correspondence;
• Issuing receipts, invoices, and enrolment records for tax and expense documentation;
• Sending marketing communications about upcoming cohorts only where you have provided CASL-compliant express consent;
• Improving our website and workshop materials through aggregated, de-identified usage analytics;
• Complying with legal obligations under Canadian federal and British Columbia provincial law.

We will identify the purpose of collection at or before the time personal information is collected. If we wish to use your information for a new purpose not previously identified, we will obtain your consent unless otherwise permitted by law.

3. Consent

Your knowledge and consent are required for the collection, use, or disclosure of personal information, except where inappropriate or permitted by law. Consent may be express (checking an unchecked consent box on our contact or enrolment form) or implied (continuing to use the service after being notified of an updated policy for non-material changes). You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may limit our ability to provide certain services — for example, withdrawing communication consent will prevent enrolment confirmation emails but will not automatically cancel a paid workshop seat unless you also submit a cancellation request under our Terms of Service.

For workshop exercises that may involve sharing professional workflow examples, we obtain express consent before collecting or displaying any client-identifiable material. We never pre-check consent boxes on our website forms. Marketing email consent is separate from service consent and can be withdrawn independently via unsubscribe links or by contacting us directly.

4. Limiting collection

We collect only personal information necessary for the identified purposes. This may include: your name, email address, phone number, billing address, company or organisation name, job title, payment method details (processed by our payment processor — we do not store full credit card numbers), workshop attendance records, skills review notes created by facilitators during sessions, capstone portfolio metadata (not client-confidential content unless you voluntarily submit it with consent), support correspondence, dietary or accessibility accommodation requests for in-person events, and technical data such as IP address, browser type, and device identifiers for security purposes.

We do not collect social insurance numbers, passport numbers, or other government identifiers unless legally required for a specific purpose disclosed to you in advance. We do not collect information unrelated to skills training services — such as health history, financial account data, or personal relationship details.

5. Limiting use, disclosure, and retention

Personal information is used only for the purposes for which it was collected, except with your consent or as required by law. We may disclose personal information to:

• Service providers who assist with hosting, payment processing, email delivery, and workshop scheduling — bound by contractual confidentiality and data protection obligations;
• Professional advisers (lawyers, accountants) under confidentiality obligations;
• Corporate clients who sponsor team training, limited to attendance and completion records agreed in the corporate contract;
• Law enforcement or regulatory authorities when required by valid legal process;
• Successors in the event of a merger or acquisition, with continued PIPEDA protection.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Workshop exercise content you create during sessions remains your property unless you explicitly grant us permission to use anonymised examples in training materials.

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Enrolment and billing records are retained for seven years to meet Canadian tax and corporate record-keeping requirements. Contact form submissions from non-enrolled inquiries are deleted after twenty-four months unless an enrolment relationship develops. Skills review memos and mentoring notes are retained for the duration of the service plus twelve months, then archived or deleted upon request.

6. Accuracy

We take reasonable steps to ensure personal information is accurate, complete, and up-to-date for the purposes for which it is used. You can review and update your contact and billing information by emailing [email protected] or during check-in at workshop events. Facilitator feedback notes reflect observations during sessions — if you believe a record is inaccurate, contact our Privacy Officer for correction.

7. Safeguards

We protect personal information with security safeguards appropriate to its sensitivity. Measures include: TLS encryption for data in transit, encrypted storage for enrolment databases, role-based access controls for employees, password-protected facilitator portals, regular security reviews of our website and internal systems, and incident response procedures. While we implement reasonable protections, no system is completely secure — we encourage you to use unique passwords for any account portals and to avoid submitting client-confidential material through unsecured channels.

In the event of a data breach posing a real risk of significant harm, we will notify affected individuals and the OPC as required under PIPEDA's breach notification provisions (sections 10.1–10.3).

8. Openness

We make information about our privacy policies and practices readily available on this page and through our Privacy Officer contact. Upon request, we will explain our policies and procedures in plain language. Our website footer on every page includes our corporate identity, business number, and brand disclaimer clarifying the nature of our skills training services.

9. Individual access

You have the right to request access to personal information we hold about you and to challenge its accuracy. Submit access requests to our Privacy Officer at [email protected] with sufficient information to verify your identity. We will respond within thirty days, as required by PIPEDA. Access may be limited or denied in circumstances permitted by law — for example, where disclosure would reveal personal information about another individual, would compromise facilitator assessment integrity during an active dispute, or is subject to solicitor-client privilege. We may charge a reasonable fee for document reproduction but not for the access request itself.

10. Challenging compliance

If you believe we have not complied with this Privacy Policy or PIPEDA, contact our Privacy Officer first. We will investigate all complaints and respond within a reasonable timeframe. If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

11. Children's privacy

Our services are directed at adult professionals and are not intended for individuals under eighteen years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will delete it promptly.

12. International transfers

We prefer to store and process data on servers located in Canada. Where service providers operate outside Canada, we ensure contractual protections equivalent to PIPEDA requirements and inform you of the countries involved. You may request details about cross-border data flows by contacting our Privacy Officer.

13. Cookies and tracking

We use cookies and similar technologies as described in our Cookie Policy. Essential cookies support site functionality; analytics cookies require your consent through our cookie banner. We do not use cookies for employment profiling, credit scoring, or third-party advertising networks.

14. Workshop-specific privacy practices

During in-person and virtual workshops, facilitators may observe your screen or documents solely for skills instruction purposes. Corporate training contracts may specify additional confidentiality terms for exercise content. Photography or video recording during sessions requires separate consent from all visible participants and is never conducted by default.

15. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated via email (with CASL consent) or a prominent website notice at least thirty days before taking effect. The « Last updated » date at the top of this page indicates the most recent revision.

Privacy Officer contact: ProfitSkillsAI Academy Inc., 1630 Pandosy Street, Suite 200, Kelowna, BC V1Y 1P7, Canada. Email: [email protected].